1-833-FLORES-3 (356-7373) info@floresclean.com

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If you have any questions related to our cleaning services, simply give us a call or submit the form below and one of our experts will get back to you within one to two business day.


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Flores Cleaning wants to answer any possible questions you may have about our commercial & residential cleaning services. The following information regarding costs and payment, cleaning procedures, and insurance should help you better understand Flores Cleaning.

How do I know that I can trust Flores Cleaning?

We are a 100% local company based in Hamilton, but we service many areas throughout the GTA. Since 2018, owner Mazin Kulom has been committed to paying competitive wages and using only experienced, trustworthy cleaners living in the local area. All of our cleaning team members are also insured and bonded.

What cities are in your service area?

We offer our cleaning services in Hamilton, Burlington, Grimsby, Oakville, St Catherines, Niagara, Mississauga, Milton, Toronto, and Brantford.

How often do you clean?

We will clean as often is needed, which may mean daily, weekly, monthly or just once.

Can you clean entire buildings or multiple buildings?

Yes, we definitely can. Our cleaning services will be tailored to your specific needs.

Does someone need to be at the business for you to clean?

No, we can clean during whatever time you prefer — during business hours or after hours.

Can you clean after special events?

Yes we can. Please call in advance to schedule a special cleaning, so we are prepared to fully accommodate you.

What are your payment options?

Debit, Credit, Online, Cheque, and Cash.

Can our employees receive a discount from Flores Cleaning?

Yes, just speak to us about it! Potentially, we could even become a part of your employee benefit package.

Do I pay for an estimate?

No, we never charge for estimates. If you are interested in cleaning services for your office or home, please call us to set up an appointment. One of our cleaning supervisors will come to your home or office to perform a free assessment. As part of your estimate, we will customize a cleaning plan and checklist of services that would fir your specific needs. You will hear back from us with your estimate within 24 hours of the assessment.

Can I get an estimate over the phone?

Unfortunately not, we believe to provide a quote over the phone without adequate information is irresponsible and inaccurate, so this is not an option. We are available to schedule quotes Monday thru Friday.

Can Flores Cleaning handle monthly invoicing and billing?

Yes, we can. Just inform us about your company invoicing and any particular needs.

Do I have to sign a long-term contract with Flores Cleaning?

No, you are not required to sign anything. We work off of a written proposal detailing your chosen cleaning services and their cost. This way, you can alter your cleaning service needs at any time with just a phone call.

Can I receive a discount for agreeing to a maintenance contract?

Yes, we offer discounted pricing for regular route based service for businesses.

Do you have business liability insurance?

Yes, we have General Liability, Worker’s Compensation and auto policies. Flores maintains insurance to protect you from damaged property or any worker injuries that may happen while our staff cleans your business.

Who is your insurance provider?

Merrit insures Flores with over 5 million in liability and workman’s compensation. We are happy to have them send you proof of insurance.

How do I know what you have cleaned while you were here?

Before our cleaner leaves your business, they complete a cleaning checklist. This checklist tells you everything we cleaned. If everything is unable to be cleaned in one visit, the areas our cleaner missed will be noted on the checklist and given the most attention during the next visit.

Should workers clean up before Flores Cleaning arrives?

Absolutely not! We believe your employees should focus on their job and leave the dirty work to us.

Are your employees screened with background checks?

Yes! All of our employees are screened with Hamilton Police background checks, personal reference checks, uniformed with identification cards, insured and bonded before they enter your business.

Do I need to provide any cleaning supplies?

We offer you the choice of using your cleaning supplies or ours.

Does Flores offer green services?

We do. Just tell us you’re interested when we come to give you an estimate.

Do you guarantee your work?

Yes, we do! If you are dissatisfied with a cleaning visit, we will send a supervisor to solve any problems right away and credit that cleaning on your next invoice. Basically, you don’t have to pay for cleaning you’re not happy with. If you invest in quality office cleaning from Flores Cleaning, we promise you nothing less than quality work.

What is your cancellation policy?
We accept cancellations or rescheduled appointments 48 hours in advance. Please understand that we book our appointments very early, so scheduling an appointment on short notice is often not an option.
For information call us directly at 1-833-FLORES-3 OR www.floresclean.com
What is the difference between Flores Cleaning and other Cleaning Services
• We are an industry leader with for nearly 30 years of experience in professional commercial and residential cleaning.
• We provide customized high-quality services for all business types and sizes.
• We offer competitive pricing and free estimates.
• We have quality-trained, supervised, and uniformed employees.
• We only hire staff who we believe will adhere to our high standards and fit our brand.
• We are available to serve you 365 days a year, 24 hours a day, seven days a week, including emergency services.
Does Flores Cleaning provide services other then general cleaning?

Yes, we offer a wide range of specialty commercial cleaning services, including but not limited to:

• Light bulb replacement
• Recycling
• Day or night porter services
• Upholstery cleaning
• Hard surface floor care
• Carpet care
• Pre- and post-construction cleanups
• Hamilton & GTA residential cleaning services
If there is a problem who can I call?

Our client locations are under close supervision by an assigned District Manager and are supported by our internal Customer Care Team.

We have emergency team members that are available 24/7 to address any issues, concerns, or requests.

How can we identify Flores Cleaning staff when they are in our facility?
We fully understand the safety importance of knowing who’s who in your building at all times. Every one of our employees is required to wear a uniform and carry identification.